Terms and Conditions

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Detailed Description of Goods and/or Services

Earthlove SA is an online store in the organic and natural product industry.

Agreement of Sale

An agreement of sale between Earthlove SA and a customer is only valid once payment has been made and the company receives the proof of payment. Up until this point, all goods remain the property of Earthlove SA.

Delivery Policy

Orders will be processed within one working day subject to availability and receipt of payment.

All orders are dispatched via the Courier Service. A delivery being delayed by the Courier Service is not grounds for a return or refund.

You accept that in order for us to prove the delivery of an order. We do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Earthlove SA is subject to availability. In cases of unavailability, Earthlove SA will contact you with your options.

An order can be canceled if payment has not been made yet by the customer. Once payment has been made for an order, the order can only be canceled before the order has been dispatched by Earthlove SA.

If a product is damaged or broken when you receive it, you must inform Earthlove SA within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you may contact us within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state we will issue a return number and delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Earthlove SA itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact Earthlove SA within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Customer Privacy Policy

Earthlove SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Earthlove SA respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa, MasterCard, and American Express credit cards or by bank transfer or cash deposit into the Earthlove SA bank account, the details of which will be provided during the checkout process. Zapper and Snapscan are also available.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Earthlove SA via Virtual Card Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Earthlove SA separately from card details which are entered by the customer on the PayFast secure payment terminal.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Earthlove SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Earthlove SA accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We, therefore, advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Earthlove SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 39250, Capricorn Park, 7945

Variation

Earthlove SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Earthlove SA (PTY) LTD which is based in Centurion, Pretoria, South Africa.

Earthlove SA’s contact details are as follows:

Telephone: +27 074 587 7831
Email: orders@earthlovesa.co.za or cisca@earthlovesa.co.za

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